Terms & Conditions of business for End of Tenancy Cleaning

“Provider” – Efficient Cleaning London Ltd, 23 Brooklands Court, Surbiton Road, Kingston upon Thames, Surrey, KT1 2HE, Tel: 07885607658

“Location” means the address where the Cleaning services are to be provided.

“Premises” means the premises of the Customer where the Services will be provided by the Provider under the Agreement.

“Cleaning Services” shall consist of the cleaning services described in the Schedule attached to this Agreement. The Provider’s policy prohibits the use of bleach agents during the Cleaning Services; consequently the Provider accepts no responsibilities for damages caused for misuse of bleach agents.

“Cleaning Charges” The Customer shall pay the Provider agreed amount per hour, being the charge for the supply of labour only. Minimum booking of 2.5 hours applies. The Customer agrees that the initial quote given by the Provider will be based on the information given by the Customer to the Provider and that additional charges may apply.

“Commencement Date” The date when the Provider will start providing the Cleaning Service

“Customer” means the customer for Services under an Agreement as specified in the Schedule.

“The Parties” the Provider and the Customer, and “Party” shall mean either one of them

The Customer wishes the Provider to provide the Cleaning Service of the Premises at the Location from the Commencement date subject to the Customer paying the Cleaning Charges, all as set out above and in Schedule 1 and subject to the terms and conditions attached.

1. Definitions

In this Agreement, the following words shall have the following meanings: “Cleaning Charges”, “Cleaning Services”, “Commencement Date”, “Customer”, “Location”, “Premises”, “Customer” – the meaning set above “Term” – the meaning given in clause 3 below

2. Provision of services

In consideration of the Customer paying the Cleaning Charges to the provider, the Provider shall provide the Cleaning Services of the Premises to the Customer at the Location with reasonable care and skill and in accordance with these terms and conditions and the attached Schedule and shall provide properly skilled staff (including adequate supervision).

3. Selection of Provider’s Staff

The Provider will use endeavour to provide staff to carry out the Cleaning Services who are aged 18 or over and are (so far as reasonably possible) known to the Provider and in respect of whom character and employment references have been checked to ensure so far as reasonably possible that they are reliable, discreet and honest.

4. Equipment and Consumables

The Provider will supply all Equipment and Consumables needed for the purposes of the Cleaning Services.

5. Safe Premises and Insurance

The Customer warrants that the Premises are safe for work and comply with all statutory requirements for the health and safety at work of the Providers staff. The Provider may refuse to permit its staff to work in the Premises or any part of them if the Provider reasonably considers that they may be exposed to undue risk or danger. All cleaners are fully insured for public liability.

6. Areas and tasks included

Kitchen – full deep clean

Kitchen cupboards inside and outside (including tops if accessible)

Hob is degreased and polished

Extractor hood is degreased and polished (all sides including top and filters)

Oven inside out (excluding fan and heaters to prevent damage)

All appliances such as dishwasher and washing machine, if any (outside and inside including detergent compartments)

Fridge freezer (inside out _ freezer needs to be defrosted by client)

Sink is descaled and polished, if chrome

Countertop a good clean
Splash back (degreased and polished if glass or chrome)

Tiles on walls up the counter and anywhere else (cleaned and polished)

Floor hoovered and moped (all corners including)

Bathrooms and toilets – full deep clean

Extractor fan – dust and wipe

All taps and plug holes are descaled

Any mould on tile grouting – removed as much as possible

Tiles on walls _ full clean to the top

Shower and shower fittings, plus all taps _ cleaned and descaled

Shower screens – cleaned from limescale and polished

Towels rails – cleaned and polished

Mirrors and mirror cabinets – cleaned and polished

Bathroom cabinets – inside out

Bath is descaled and cleaned

Sink is descaled and cleaned

Toilet bowl including seat_ inside out is descaled and disinfected

Pipes behind sinks and toilets are dusted and wiped

Floor hoovered and moped (all corners including behind toilet bowls and sink)

All premises including kitchen and bathrooms.


Windows inside including frames and windowsills. External window cleaning not included.
Light switches, plugs and sockets_ wiped and polished if chrome.

Lamp shades – dusted or wiped where required.

Radiators are wiped and if possible it’s cleaned behind them.

Wipe skirting boards and any other woodwork such as banisters.

Wipe down doors and door frames, including tops

Wipe down curtain rails, picture rails, dado rails and dust coving.

Mirrors are cleaned and polished.

Picture frames are dusted and polished.

Carpets are only hoovered unless carpet cleaning is arranged.

Upholstery is only hoovered unless upholstery cleaning is arranged.

Hard flooring – hoovered and moped. (all corners and edges cleaned well)

If the property is furnished – all furniture is wiped (inside and out, plus tops).

7. Areas not included as part of End of Tenancy cleaning service

Walls and Ceilings (are not washed from marks to prevent damages)

Removing paint or any building materials from any areas

External window cleaning

Exterior areas of the property (such as gardens, patios, driveways etc) – can be arranged at additional cost

Upholstery cleaning of any Venetian blinds or curtains – can be arranged at additional cost

Carpet cleaning – can be arranged at additional cost

Waste removal (including household or personal belongings, which have been left behind) – can be arranged at additional cost

Emptying fridges and freezers

For safety reasons the top of the oven is not cleaned to prevent damage of the heater and thermostat

Moving large appliances from the original position to clean under (if the client wishes cleaning under he could move the appliances prior and after the cleaning)

Key collection – can be arranged at additional cost

8. Customer complaints and guarantee

The service comes with a guarantee which covers a free reclean. To be able to guarantee the standard of the cleaning the property should be unoccupied prior the inventory checks and within the 72 hours of the guarantee given to the Customer. Any complaints about the performance of the Cleaning Services should be made to the Provider within 72 hours and supported by the inventory check report or an email from the property owner including photos. We wouldn’t be able the accept liability for areas and tasks not included on the list of Areas covered or a matter of “wear and tear”.

9. Payments

The Customer has to pay all Cleaning Charges due under this Agreement after being receipt of the Provider’s services and subsequent invoice. All amounts stated are inclusive of all value-added taxes and must be paid by Cash or Bank transfer upon completion of the service on the same day. If the Customer does not pay any amount due to the Provider in connection with any Cleaning Services, the Provider may claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

10. Increasing charges

The Provider may increase the Cleaning Charges by giving 30 days written notice, to take effect on the next due invoice after that period.

11. No set off

The Customer shall pay all money due under this Agreement without any discount, deduction, set off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Provider.

12. Cancellation

In the event of cancelation by the Customer without prior notice, Cleaning Charge applies as follows:

12.1.five working days or more – the deposit paid in advance to secure the slot will be refunded.

12.2 less than five working days – 50% of the charge paid in advance to secure the slot is non-refundable.

13. Confidentiality

All information and details acquired by the Provider relating to the Customer shall be treated by the Provider as confidential and the Provider shall not make any use or disclosure of it. The Provider shall (if so requested by the Customer) require its employees to enter into written undertakings as to confidentiality which are directly enforceable by the Customer. The provider is registered with the ICO under the Data Protection Act 2018.

14. Variation

This Agreement may only be amended in writing by duly authorised representatives of the Parties.

15. For the purpose of the Contracts (Rights of Third Parties) Act 1999 this Agreement is not intended to, and does not, give any person who is not a party to it any rights to enforce any of its provisions.

16. Notices

Any notices to be given under this Agreement shall be in writing and shall be sent by email to the email address of the Party set out overleaf.