Terms & Conditions of business
“Provider” – Efficient Cleaning London Ltd, 23 Brooklands Court, Surbiton Road, Kingston upon Thames, Surrey, KT1 2HE, Tel: 07885607658
“Location” means the address where the Cleaning services are to be provided.
“Premises” means the premises of the Customer where the Services will be provided by the Provider under the Agreement.
“Cleaning Services” shall consist of the cleaning services described in the Schedule attached to this Agreement. The Provider’s policy prohibits the use of bleach agents during the Cleaning Services; consequently the Provider accepts no responsibilities for damages caused for misuse of bleach agents.
“Cleaning Charges” The Customer shall pay the Provider agreed amount per hour, being the charge for the supply of labour only. Minimum booking of 2.5 hours applies. The Customer agrees that the initial quote given by the Provider will be based on the information given by the Customer to the Provider and that additional charges may apply.
“Commencement Date” The date when the Provider will start providing the Cleaning Service
“Customer” means the customer for Services under an Agreement as specified in the Schedule.
“The Parties” the Provider and the Customer, and “Party” shall mean either one of them
The Customer wishes the Provider to provide the Cleaning Service of the Premises at the Location from the Commencement date subject to the Customer paying the Cleaning Charges, all as set out above and in Schedule 1 and subject to the terms and conditions attached.
In this Agreement, the following words shall have the following meanings: “Cleaning Charges”, “Cleaning Services”, “Commencement Date”, “Customer”, “Location”, “Premises”, “Customer” – the meaning set above
“Term” – the meaning given in clause 3 below
2. Provision of services
In consideration of the Customer paying the Cleaning Charges to the provider, the Provider shall provide the Cleaning Services of the Premises to the Customer at the Location with reasonable care and skill and in accordance with these terms and conditions and the attached Schedule and shall provide properly skilled staff (including adequate supervision).
3. Duration of Agreement
Unless it is previously terminated without notice as agreed below, this Agreement shall continue indefinitely from the Commencement date (The Term) unless it is terminated by the notice agreed below.
4. Selection of Provider’s Staff
The Provider will use endeavour to provide staff to carry out the Cleaning Services who are aged 18 or over and are (so far as reasonably possible) known to the Provider and in respect of whom character and employment references have been checked to ensure so far as reasonably possible that they are reliable, discreet and honest.
5. Equipment and Consumables
The Customer will provide to the Provider the Equipment and Consumables reasonably requested by the Provider for the purposes of the Cleaning Services. The Provider will only use such Equipment and Consumables for the purpose of providing the Cleaning Services. The Customer will ensure that all such Equipment and Consumables are safe, in good working order, and suitable for use in connection with the Cleaning Services. The Customer must provide to the Supplier access to a water supply, a mains electricity supply and a waste water facility. The Customer will provide to, or procure for, the Provider any support, advice, information and documentation.
6. Safe Premises and Insurance
The Customer warrants that the Premises are safe for work and comply with all statutory requirements for the health and safety at work of the Providers staff. The Provider may refuse to permit its staff to work in the Premises or any part of them if the Provider reasonably considers that they may be exposed to undue risk or danger. Оur cleaners are fully insured for public liability.Their accidental damage insurance is subject to an excess of £100 and excludes damage caused by the use of abrasive products or the use and spillage of bleach. The cleaning materials we recommend to the Customer to have when starting the service are carefully selected to minimise the risk of damaging surfaces while cleaning and we are not able to take responsibility for alternative ones we have been provided to use.
7. Customer complaints
Any complaints about the performance of the Cleaning Services must be made to the Provider within 48 hours of the occurrence complained about and the Provider will take reasonable action, without cost to the Customer, to investigate and (unless it reasonably considers that the complaint was not justified) take reasonable remedial action. In the absence of complaint it will be assumed that the Customer is satisfied with the Providers performance of the Cleaning Services however nothing in this clause shall act so as waive or limit any right or remedy either Party may have under this Agreement or as may e provided by applicable law.
The Customer shall pay all Cleaning Charges due under this Agreement after its receipt of the Provider’s invoice in respect of them. All amounts stated are exclusive of all value-added taxes and must be paid by Cash, Direct Debit or Bank transfer. If the Customer does not pay any amount properly due to the Provider in connection with any Cleaning Services, the Provider may claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
9. Increasing charges
The Provider may increase the Cleaning Charges by giving 30 days written notice, to take effect on the next due invoice after that period.
10. No set off
The Customer shall pay all money due under this Agreement without any discount, deduction, set off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Provider.
11. Suspension of performance
Failure by the Customer to pay the Cleaning Charges or any other amount within 14 days of receiving an invoice from the Provider requesting such amounts or to comply with any of its other obligations under this Agreement shall constitute sufficient cause for the Provider to suspend or terminate service under the Cleaning Contract until the Cleaning Charges or any other amounts and all interest on them have been received in full by the Provider and the Customer’s other obligations have been complied with in full.
12. Termination by notice
Without prejudice to any other provisions of this Agreement, either Party may terminate this Agreement by not less than 4 weeks’ written notice to the other expiring not earlier than the end of the Term.
The customer hereby agrees not to cancel the scheduled bookings during the Termination period, as set out in paragraph
In the event of cancellation by the Customer without prior notice, Cleaning Charge applies as follows:
13.1. five or more working days – no charge
13.2. four working days –75 % from the cost per visit
13.3. three working days –50 % from the cost per visit
13.4. two working days or less – the full charge per visit applies
Note – for short notice cancellations due to Covid the full charge per visit applies and we would offer the hours to be used up as extra time or additional visit.
The Customer will not without the Providers prior written consent, either during the term or after or within 24 months after the date of effective termination, engage, employ or otherwise solicit for employment any employee or contractor of the Provider who has been involved in the engagement of the Cleaning Services. If the Customer breaches this covenant, the Provider shall have the right, in addition to any other rights available hereunder and by law, to prevent the Customer from continuing such breach.
By making a booking for a Regular Domestic Cleaning Service, the Client agrees to be provided with a regular service according to the Schedule as attached to this Agreement, and not to cancel more than four agreed appointments within One Calendar Year. In the event of more than the stipulated Cancellations, the client shall incur and be liable to the full charges applicable.
All information and details acquired by the Provider relating to the Customer shall be treated by the Provider as confidential and the Provider shall not make any use or disclosure of it. The Provider shall (if so requested by the Customer) require its employees to enter into written undertakings as to confidentiality which are directly enforceable by the Customer. The provider is registered with the ICO under the Data Protection Act 2018.
This Agreement may only be amended in writing by duly authorised representatives of the Parties.
17. For the purpose of the Contracts (Rights of Third Parties) Act 1999 this Agreement is not intended to, and does not, give any person who in not a party to it any rights to enforce any of its provisions.
Any notices to be given under this Agreement shall be in writing and shall be sent by email to the email address of the Party set out overleaf.