Welcome to Efficient Cleaning London

Terms & Conditions of business for End of Tenancy Cleaning

“Provider” – Efficient Cleaning London Ltd, 23 Brooklands Court, Surbiton Road, Kingston upon Thames, Surrey, KT1 2HE, Tel: 07885607658

“Location” means the address where the Cleaning services are to be provided.

“Premises” means the premises of the Customer where the Services will be provided by the Provider under the Agreement.

“Cleaning Services” shall consist of the cleaning services described in the Schedule attached to this Agreement. The Provider’s policy prohibits the use of bleach agents during the Cleaning Services; consequently the Provider accepts no responsibilities for damages caused for misuse of bleach agents.

“Cleaning Charges” The Customer shall pay the Provider agreed amount per hour, being the charge for the supply of labour only. Minimum booking of 2.5 hours applies. The Customer agrees that the initial quote given by the Provider will be based on the information given by the Customer to the Provider and that additional charges may apply.

“Commencement Date” The date when the Provider will start providing the Cleaning Service

“Customer” means the customer for Services under an Agreement as specified in the Schedule.

“The Parties” the Provider and the Customer, and “Party” shall mean either one of them

The Customer wishes the Provider to provide the Cleaning Service of the Premises at the Location from the Commencement date subject to the Customer paying the Cleaning Charges, all as set out above and in Schedule 1 and subject to the terms and conditions attached.

1. Definitions

In this Agreement, the following words shall have the following meanings: “Cleaning Charges”, “Cleaning Services”, “Commencement Date”, “Customer”, “Location”, “Premises”, “Customer” – the meaning set above “Term” – the meaning given in clause 3 below

2. Provision of services

In consideration of the Customer paying the Cleaning Charges to the provider, the Provider shall provide the Cleaning Services of the Premises to the Customer at the Location with reasonable care and skill and in accordance with these terms and conditions and the attached Schedule and shall provide properly skilled staff (including adequate supervision).

3. Selection of Provider’s Staff

The Provider will use endeavour to provide staff to carry out the Cleaning Services who are aged 18 or over and are (so far as reasonably possible) known to the Provider and in respect of whom character and employment references have been checked to ensure so far as reasonably possible that they are reliable, discreet and honest.

4. Equipment and Consumables

The Provider will supply all Equipment and Consumables needed for the purposes of the Cleaning Services.

5. Safe Premises and Insurance

The Customer warrants that the Premises are safe for work and comply with all statutory requirements for the health and safety at work of the Providers staff. The Provider may refuse to permit its staff to work in the Premises or any part of them if the Provider reasonably considers that they may be exposed to undue risk or danger. All cleaners are fully insured for public liability.

6. Areas not included as part of End of Tenancy cleaning service

Walls and Ceilings (are not washed from marks to prevent damages)

Removing paint or any building materials from any areas

External window cleaning

Exterior areas of the property (such as gardens, patios, driveways etc)

Upholstery cleaning of any Venetian blinds or curtains

Waste removal (including household or personal belongings, which have been left behind)

Emptying fridges and freezers

For safety reasons the top of the oven is not cleaned to prevent damage of the heater and thermostat

Moving large appliances from the original position to clean under (if the client wishes cleaning under he could move the appliances prior and after the cleaning)

Key collection

7. Customer complaints

Any complaints about the performance of the Cleaning Services should be made to the Provider within 48 hours of the occurrence and the Provider will take reasonable action, without cost to the Customer, to investigate and (unless it reasonably considers that the complaint was not justified) take reasonable remedial action. In the absence of complaint it will be assumed that the Customer is satisfied with the Providers performance of the Cleaning Services however nothing in this clause shall act so as waive or limit any right or remedy either Party may have under this Agreement or as may be provided by applicable law. To be able to guarantee the standard of the cleaning the property should be unoccupied prior the inventory checks and within the 48 hours of the guarantee given to the Customer.

8. Payments

The Customer shall pay all Cleaning Charges due under this Agreement after its receipt of the Provider’s invoice in respect of them. All amounts stated are inclusive of all value-added taxes and must be paid by Cash or Bank transfer upon completion of the service on the same day. If the Customer does not pay any amount properly due to the Provider in connection with any Cleaning Services, the Provider may claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

9. Increasing charges

The Provider may increase the Cleaning Charges by giving 30 days written notice, to take effect on the next due invoice after that period.

10. No set off

The Customer shall pay all money due under this Agreement without any discount, deduction, set off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Provider.

11. Cancellation

In the event of cancelation by the Customer without prior notice, Cleaning Charge applies as follows:

11.1.five working days or more – no charge

11.2 less than five working days – 10% from the charge paid in advance to secure the slot

12. Confidentiality

All information and details acquired by the Provider relating to the Customer shall be treated by the Provider as confidential and the Provider shall not make any use or disclosure of it. The Provider shall (if so requested by the Customer) require its employees to enter into written undertakings as to confidentiality which are directly enforceable by the Customer. The provider is registered with the ICO under the Data Protection Act 2018.

13. Variation

This Agreement may only be amended in writing by duly authorised representatives of the Parties.

14. For the purpose of the Contracts (Rights of Third Parties) Act 1999 this Agreement is not intended to, and does not, give any person who is not a party to it any rights to enforce any of its provisions.

15. Notices

Any notices to be given under this Agreement shall be in writing and shall be sent by email to the email address of the Party set out overleaf.